Location:
San Diego, CA
Industry:
Tech Services
Position Title:
Account Manager
Client Testimonial
“Alyssa understood the role right away and didn’t overcomplicate it!”
Challenge:
Our client needed someone focused solely on growing existing accounts, not just maintaining them.
Solution:
The search focused on how candidates managed relationships over time.
Candidates were asked to describe how they maintained contact with accounts, identified upsell opportunities, and handled retention issues. That clarified ownership of accounts versus passive support roles.
The market provided a clear pool of candidates, so the process remained focused on evaluation rather than expansion.
Outcome
- ▸ We gathered 16 candidates
- ▸ Only 6 had consistently expanded accounts, showing the gap between maintenance and growth rather quickly
- ▸ The client filled the role in 31 days
